Privacy Policy

In A Nutshell Surveys & Valuations (IANS) is committed to protecting your privacy.

This Privacy Policy explains how we collect, use, and disclose your personal information when you visit our website https://www.ianssurveyors.com/ (the "Site") and use our services, including residential property surveys.

1. Information We Collect:

We may collect the following types of information from you:

Personal Information: This includes information that can be used to identify you, such as:

Name
Address
Email address
Phone number
Property address for survey requests
Payment information (e.g., credit card details) - If you directly process payments
Any other information you voluntarily provide to us through forms, emails, or phone calls.

Automatically Collected Information:

When you visit our Site, we may automatically collect certain information about your device and browsing activity, including:

IP address
Browser type
Operating system
Referring website
Pages you visit on our Site
The dates and times of your visits
Cookies and similar tracking technologies (see Section 4 below).

Information from Third Parties:

We may receive information about you from third-party sources, such as:

Real estate agents or brokers who refer you to us.
Publicly available sources (e.g., property records).

2. How We Use Your Information

We may use your information for the following purposes:

To Provide Services:

To schedule and conduct property surveys.
To prepare and deliver survey reports.
To communicate with you about your survey request.
To process payments (if applicable).
To provide customer support.

To Improve Our Site and Services:

To analyse website usage and trends.
To personalise your experience on our Site.
To develop new services.
To improve the quality of our surveys and reports.

To Communicate with You:

To respond to your inquiries.
To send you updates about our services.
To send you marketing communications (with your consent, where required by law).

To Comply with Legal Obligations:

To comply with applicable laws, regulations, and legal processes.
To protect our rights and property.

3. How We Share Your Information

We may share your information with the following parties:

Service Providers: We may share your information with third-party service providers who assist us in providing our services, such as:

The Royal Institution of Chartered Surveyors (RICS)
Payment processors (if applicable).
IT service providers.
Cloud storage providers.
Marketing service providers.

Business Partners:

We may share your information with business partners, such as real estate agents or brokers, with your consent.

Legal Authorities:

We may disclose your information to legal authorities if required by law or legal process.

Other Third Parties: We may share your information with other third parties with your consent or as otherwise permitted by law.

In Connection with a Business Transaction:

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.

4. Cookies and Similar Technologies

We use cookies and similar technologies (e.g., web beacons, pixels) to collect information about your browsing activity on our Site.

What are Cookies?

Cookies are small text files that are stored on your device when you visit a website.

How We Use Cookies:

We use cookies for the following purposes:

Essential Cookies: These cookies are necessary for the operation of our Site.
Performance Cookies: These cookies allow us to analyse website usage and improve the performance of our Site.
Functionality Cookies: These cookies allow us to personalise your experience on our Site.

Your Choices:

You can control cookies through your browser settings. You can choose to block all cookies or to receive a warning before a cookie is stored. However, blocking all cookies may affect your ability to use certain features of our Site.

5. Data Security

We take reasonable measures to protect your personal information from unauthorised access, use, or disclosure. These measures include:

Using encryption to protect sensitive information.
Implementing access controls to restrict access to your information.
Regularly monitoring our systems for security vulnerabilities.

However, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee the absolute security of your information.

6. Data Retention

We will retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. For example, we may need to retain your survey reports for a certain number of years for legal or regulatory reasons.

7. Your Rights

You may have certain rights regarding your personal information, depending on your location and applicable law. These rights may include:

Access: The right to access the personal information we hold about you.

Correction: The right to correct inaccurate or incomplete personal information.

Deletion: The right to request that we delete your personal information.

Objection: The right to object to the processing of your personal information.

Restriction: The right to restrict the processing of your personal information.

Data Portability: The right to receive your personal information in a portable format.

Withdrawal of Consent: The right to withdraw your consent to the processing of your personal information (where we rely on consent as the legal basis for processing).

Right to Complain: You have the right to complain to us directly if you believe we have infringed your data protection rights, and we will acknowledge your complaint within 30 days and respond without undue delay. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at any time.

8. Children's Privacy

Our Site is not directed to children under the age of 18, and we do not knowingly collect personal information from children under that age. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us using the contact information below.

9. Links to Other Websites

Our Site may contain links to other websites. We are not responsible for the privacy practices of those websites. We encourage you to review the privacy policies of any websites you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on our Site and update the "Last Updated" date at the bottom of this policy. Your continued use of our Site after the posting of changes constitutes your acceptance of the new Privacy Policy. We encourage you to review this Privacy Policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

IANS

41 Telford Avenue

Streatham Hill

London

SW2 4XL

Last Updated: 12th July 2026